Court filing overhaul on hold over vendor concerns

September 27, 2022 at 11:51 a.m.

By Colin Campbell
NC Tribune

The next phase of the “eCourts” initiative to bring county court filing systems into the 21st century has been delayed, the N.C. Administrative Office of the Courts announced Monday.

The court system had set an Oct. 10 to launch a new case management and filing system in four pilot counties: Wake, Harnett, Johnston and Lee.

A memo from AOC director Andrew Heath indicated some unhappiness with the work of the vendor, Tyler Technologies. “In order to ensure a successful launch, the Administrative Office of the Courts established criteria and set internal deadlines that were required to be met before launch,” Heath wrote. “As of the most recent deadline late last week, the number and nature of unresolved issues was unacceptable.”

A new launch date hasn’t been set yet. “We will continue to monitor progress and are working with Tyler Technologies and partner agencies to re-establish internal deadlines and a new projected launch date which is imminent,” Heath wrote. “While we are doing everything in our power to avoid delay, we will not go live with this transformative technology until it is ready for our court users and we are confident that the Judicial Branch can continue to share vital information with our partner agencies.”